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According to Gartner’s 2017 Customer Experience in Marketing Survey, 67% of companies feel they compete mostly or completely on the basis of CX and 81% expect to do so in two years.

But are these organizations measuring the customer experience, or just customer feedback?

Knowing “how” a customer feels about a brand or product is entirely different than knowing “why” they feel that way, or “what” to do about it. If your organization relies on surveys alone to provide the answers for “why” and “what,” then you’re on a slippery slope.

This white paper will give you insights into leveraging your everyday communications with your customers in order to truly enhance your CX efforts.

Included in this white paper:

  • Tips on gathering actionable feedback
  • Limitations of common customer feedback approaches that you should watch out for 
  • Omni-channel customer experience analytics that will ramp your CX 

Request Free!

Free Sales & Marketing Magazines and Downloads from

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Phone:855-400-8202 a division of PMHL
United States
2320 E Baseline Rd Suite 148-418
Phoenix, AZ 85042

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