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Posts Tagged Support

CMSWire Webinar: Building a Better Customer Support Experience Free white papers, case studies, magazines, and eBooks

Wednesday, September 18 at 10am PST/1pm EST

Today, customer support must be prioritized as a key part of the overall journey. Each experience should contribute towards an accumulation of positive customer interactions and ultimately to their loyalty.

Are you making this happen?

Find out how!

Join CMSWire and Anand Rajaram, Director of Products for LogMeIn’s Support Solutions, for a live, 30-minute webinar. This exclusive conversation will detail the crucial criteria for making outstanding support part of a rewarding customer journey.

This webinar will cover:

  • Why organizations are replacing CSAT and NPS with more relevant metrics
  • Why support must be made a unique, personal experience—and what tools are vital to making this happen
  • Using the proper metrics, how you can view each customer interaction as part of the overall customer journey
  • How AI can empower support agents to bring precision customer interactions

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Support Safety Initiatives with a Modern Operational Testing System Free white papers, case studies, magazines, and eBooks

In this Industry Perspective, we dive into what compliance to safety regulations through operational testing has looked like for railroads traditionally, and how they can benefit from a digital rail operational testing system. Find out how railroads can streamline the testing process from creation to reporting, helping to make sure they remain compliant and continue to stand behind their guarantee to run a safe, secure railroad.

Download your copy of this Industry Perspective to learn more.

In this Industry Perspective, we dive into what compliance to safety regulations through operational testing has looked like for railroads traditionally, and how they can benefit from a digital rail operational testing system. Find out how railroads can streamline the testing process from creation to reporting, helping to make sure they remain compliant and continue to stand behind their guarantee to run a safe, secure railroad.

Download your copy of this Industry Perspective to learn more.

Request Free!

Free Industrial & Manufacturing Magazines and Downloads from vcdynamics.tradepub.com

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Support Safety Initiatives with a Modern Operational Testing System Free white papers, case studies, magazines, and eBooks

In this Industry Perspective, we dive into what compliance to safety regulations through operational testing has looked like for railroads traditionally, and how they can benefit from a digital rail operational testing system. Find out how railroads can streamline the testing process from creation to reporting, helping to make sure they remain compliant and continue to stand behind their guarantee to run a safe, secure railroad.

Download your copy of this Industry Perspective to learn more. 

Request Free!

Free Transportation & Logistics Magazines and Downloads from vcdynamics.tradepub.com

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What is Third-Party Maintenance in the Data Center? Identifying a Strategic Alternative to Traditional OEM Support Free white papers, case studies, magazines, and eBooks

As an IT professional working in the data center, you have daily operational tasks to tackle as well as larger strategic objectives. Your responsibilities include maximizing uptime, improving security, optimizing operations, and meeting your budget. As your equipment reaches post-warranty or an end-of-life stage, how do you balance these demands? 

Enter third-party maintenance. Third-Party Maintenance, or TPM, is a strategic alternative to OEM support. It allows you to continue using your hard-working equipment without loss of performance or support. Along with lowering your maintenance spend, TPM also offers you increased flexibility. You can choose the type of coverage that’s right for your server, storage and network equipment, as well as adjust your SLAs and add/delete equipment as needed at no extra cost.

In this article, you’ll learn how third-party maintenance ultimately gives you more control, both over your equipment life cycle and your IT budget.

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Free IT – Data Management Magazines and Downloads from vcdynamics.tradepub.com

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Leveraging Cloud Financials to Support Growing Healthcare Organizations Free white papers, case studies, magazines, and eBooks

Regardless of whether healthcare organizations expand as a result of consolidation or organic growth, the one challenge they all face is trying to gain visibility and transparency of information across the organization in order to better manage costs and link cost to outcomes and industry performance – without negatively impacting revenue and growth.

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Free Healthcare Magazines and Downloads from vcdynamics.tradepub.com

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Support Safety Initiatives with a Modern Operational Testing System Free white papers, case studies, magazines, and eBooks

In this Industry Perspective, we dive into what compliance to safety regulations through operational testing has looked like for railroads traditionally, and how they can benefit from a digital rail operational testing system. Find out how railroads can streamline the testing process from creation to reporting, helping to make sure they remain compliant and continue to stand behind their guarantee to run a safe, secure railroad.

Download your copy of this Industry Perspective to learn more. 

Request Free!

Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Life Support: Eliminating Data Breaches in the Healthcare Sector Free white papers, case studies, magazines, and eBooks

Ironically, the healthcare industry has not kept up with advanced and evolving threats, despite being widely targeted for its wealth of personal data. 

Worse yet, traditional security measures can be too restrictive to allow doctors, nurses, and other staff to do their jobs as quickly as needed when lives are at stake. 

With that in mind, this white paper explores:

  • The difference in value and remediation efforts for health and other personal data theft
  • Why the healthcare industry across Asia Pacific must re-examine its existing cybersecurity posture
  • What’s to blame for 54% of recently reported data breaches
  • Where health providers both big and small are most vulnerable to attack
  • How a dynamic, behaviour-based approach flips the traditional security model on its head

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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IDC Executive Summary Support Services Free white papers, case studies, magazines, and eBooks

To stay competitive in this digitally transformed world, companies need fast and effective support services.

Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to their support team at work. They want support that is available on any type of device or connection, in any location, in any language and they want it delivered through their chosen method of communication.

From this white paper you will get a better understanding of how existing support technologies are meeting the needs of users and how effective support services can elevate a company in the eyes of users.

Included in this white paper:

  • Current state of customer support
  • How to identify critical support challenges
  • How to employ advanced support tools

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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The Future of Support Interactions Free white papers, case studies, magazines, and eBooks

What can support organizations do today in preparation to meet and exceed future customer expectations?

Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers and new technologies changing the way companies interact with customers. Innovative consumer firms introducing new interaction capabilities influence customers, who wonder why enterprise support continues to lag in adopting new approaches.

In this white paper, TSIA Research recommends that when defining what the future state of customer experience should be, service organizations should consider three critical themes.

Included in this white paper:

  • The three themes that customer experience revolves around
  • How to define a customer experience strategy
  • How to use people, technology and process to transform the customer experience

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Transforming the User Experience through Best-in-Class Support Free white papers, case studies, magazines, and eBooks

Creating effective, sustainable support requires rethinking technology.

People want more high-touch, personalized support but the explosion in the number of devices, the complexity of platforms and need for 24×7, global support makes this high-touch nearly impossible.

This white paper tackles the three customer types and their differences by the approach to technology, experiences and generation.

Included in this white paper:

  • How to support customers across generations
  • Why support is critical to productivity
  • What it takes to transform your customer experience

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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