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Posts Tagged Operations

SearchUnify Helps Rubrik Scale its Customer Service Operations Free white papers, case studies, magazines, and eBooks

Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $ 48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more than $ 3.3Bn.

For Rubrik, it was a challenge to efficiently scale their support at such a rapid pace. On top of that, the swiftly growing employee base called for streamlined and time-efficient knowledge transfer sessions with easy access to internal information for all employees.

With SearchUnify’s cognitive engine, Rubrik transformed their community into a self-service portal, amping up case deflections by 20% and achieving a CSAT score of 98%. Rubrik’s contact center transformation with SearchUnify won a Silver Medal at the prestigious Stevie® Awards for Sales & Customer Service 2020 in the "Best Use of Technology in Customer Service – Computer Industries” category.

The judges noted Rubrik’s commitment to customer-first approach and called out “great case deflection” and “excellent use of technology to create a positive differentiating experience for clients and contact center agents with exemplary results".

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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The Operations Manager’s Guide to Enterprise Label Printing Free white papers, case studies, magazines, and eBooks

What’s Inside?

  • 4 pain points of organizational labeling
  • What centralized labeling does for your business
  • How to create a lean enterprise labeling system
  • Who can help?

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Free Multimedia Magazines and Downloads from vcdynamics.tradepub.com

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What Operations Executives Should Know About Continuous Intelligence Free white papers, case studies, magazines, and eBooks

For chief operating officers and operations managers, this powerful flow of continuous intelligence for operational excellence will provide significant competitive advantage, cost savings, and productivity within both connected production and transactional environments. Learn more in this special report.

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Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Modernize to Digitize Future-Proof Operations and Mitigate Risk Free white papers, case studies, magazines, and eBooks

This white paper draws on new Enterprise Management Associates® (EMA™) research on workload automation software. Digitization of business processes is table stakes in the modern economy. IT infrastructure must be modernized to support agile development and the transparency and speed that digitized organizations demand.

Workload automation (WLA) is a key IT operations tool. Modern WLA software can do wonders for the development process, speeding digitization efforts and supporting digitized processes.

While some businesses may dread migrating to new WLA software, those migrating within the past four years found the process easier than expected when assisted by good conversion tools included in modern solutions. Given how essential good WLA software can be to the digitization process, EMA believes the risk of staying on the wrong WLA product may outweigh the risks of migrating.

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Free IT – Software & Development Magazines and Downloads from vcdynamics.tradepub.com

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Mitigate Risk and Future-Proof Operations Free white papers, case studies, magazines, and eBooks

This white paper draws on new Enterprise Management Associates® (EMA™) research on workload automation software. Digitization of business processes is table stakes in the modern economy. IT infrastructure must be modernized to support agile development and the
transparency and speed that digitized organizations demand.

Workload automation (WLA) is a key IT operations tool. Modern WLA software can do wonders for the development process, speeding digitization efforts and supporting digitized processes.

While some businesses may dread migrating to new WLA software, those migrating within the past four years found the process easier than expected when assisted by good conversion tools included in modern solutions. Given how essential good WLA software can be to the digitization process, EMA believes the risk of staying on the wrong WLA product may outweigh the risks of migrating.

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Free IT – Software & Development Magazines and Downloads from vcdynamics.tradepub.com

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What Operations Executives Should Know About Continuous Intelligence Free white papers, case studies, magazines, and eBooks

For chief operating officers and operations managers, this powerful flow of continuous intelligence for operational excellence will provide significant competitive advantage, cost savings, and productivity within both connected production and transactional environments. Learn more in this special report.

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Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Effective Sales Operations: Are We There Yet? Free white papers, case studies, magazines, and eBooks

You know it, we know it: A CRM is a huge investment. Businesses implement one for a quicker ROI and in the hope that it will make their sales teams more successful. Freshworks, in collaboration with Forrester, tried to understand whether this was really happening. 

That’s not all we wanted to understand. We asked sales leaders everything (there was to know) about their CRM experience. And they responded. Over 300 of them. From the US, Europe and Asia.

You need to know this:

  • 2 years. After investing their time and money on their CRM for 2 years, sales leaders want to replace it;
  • Why? Because they fail to see a positive impact on sales productivity and new revenue;
  • Outcome? Leaders are lowering their expectations from their CRM solutions.

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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What Operations Executives Should Know About Continuous Intelligence Free white papers, case studies, magazines, and eBooks

For chief operating officers and operations managers, this powerful flow of continuous intelligence for operational excellence will provide significant competitive advantage, cost savings, and productivity within both connected production and transactional environments. Learn more in this special report.

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Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Learn How AppViewX’s Closed-Loop Automation Makes Network Operations Agile Free white papers, case studies, magazines, and eBooks

Let’s face it – as someone from the network team, you’re tired of getting fingers pointed at the network by the application team for any delay or service interruption. What if we tell you that you can not only make the network responsive and problem-free, but also agile enough to drive DevOps and Digital Transformation?

We kid you not – we’ve helped 100+ Fortune 500 companies accomplish 95% network automation – saving them 10,000+ hours every year – and we can wait for you to be the next. From application delivery to network security to infrastructure management, we have an automation solution for every one of your business IT’s unique needs. 

The AppViewX platform is visual and low-code, meaning you can create automation workflows without writing any code. What’s more, you can also share those workflows with your DevSecOps team for self-servicing with RBAC, freeing up your ticket queues. With AppViewX, you gain complete, application-centric visibility into your network infrastructure, and can perform tasks like server rotation and traffic management with the click of a button. 

Can’t wait to get started? Book a 30-minute live demo with our platform experts and set the wheels in motion!

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Free IT – Software & Development Magazines and Downloads from vcdynamics.tradepub.com

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What Operations Executives Should Know About Continuous Intelligence Free white papers, case studies, magazines, and eBooks

For chief operating officers and operations managers, this powerful flow of continuous intelligence for operational excellence will provide significant competitive advantage, cost savings, and productivity within both connected production and transactional environments. Learn more in this special report.

Request Free!

Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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