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Posts Tagged Experience

Digital Experience Builder Buyer’s Guide Free white papers, case studies, magazines, and eBooks

In the retail e-commerce industry, the process of creating digital design assets can be time-consuming and costly. From idea conception to publishing, an interactive design faces many barriers to going live, including access to technical resources and creative compromise.

This guide provides a list of challenges that you will face with every digital asset you create and multiple ways to tackle the digital experience conversion challenge.

Included in this guide:

  • The challenges of creating digital design assets and potential solutions
  • How to respond to shoppers that crave interaction
  • Results that set the bar

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Free Retail Magazines and Downloads from vcdynamics.tradepub.com

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The 2019 State of Digital Customer Experience Free white papers, case studies, magazines, and eBooks

Success in building pleasing and durable customer relationships requires new practices and skills, new tools and most importantly, new leadership.

While most organizations still struggle to fully understand their customers, the successful ones are exhibiting astute technology investment patterns which result in the delivery of superior customer experiences.

In this fourth annual State of Digital Customer Experience report we surface the latest trends, aspirations and challenges via the insights gathered from 326 digital customer experience executives.

Included in this report:

  • Different views on the value and benefit of customer data management platforms
  • Why to be wary of vendors claiming their AI solution is a cure-all for DCX
  • DCX as an integral part of a broader digital transformation strategy

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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Transform Your Guest Experience With Team Communications Free white papers, case studies, magazines, and eBooks

Download this brief and uncover how hospitality enterprises, like yours, are taking their communications further to impact operations.

Transform Your Guest Experience
Connect teams with integrated, reliable communications so they’re always informed and in touch.

Keep Guest Satisfaction at the Forefront
Enable teams to respond to guest requests in the moment.

Communicate in an Instant without Boundaries
Take advantage of push-to-talk (PTT) applications for instant anywhere connectivity from any device.

Drive Efficiencies Across Your Operation
Unlock day-to-day operational efficiencies that save time, cuts costs and reduce errors.

Assure Safety and Security
Give security the communications they need to execute effective responses and resolutions.

Download this brief now.

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Free Network / Communications Magazines and Downloads from vcdynamics.tradepub.com

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The Customer Experience Perspective Free white papers, case studies, magazines, and eBooks

Achieving the right mix of customer experience improvements, financial outcomes and future proofing customer service is no easy feat – but leaders can reap the rewards of being able to accomplish this. 

When C-level executives were asked what the impact of achieving the right mix would be, the most selected choices were ‘being seen as a strategic business leader within the company’ (55%) and ‘having more opportunities for leading impactful initiatives within their company (50%)’. This indicates how important good customer experience can be for senior management and businesses overall; it is not merely one of a number of KPIs, but it is a strategic requirement that can steer the direction of both a C-level executive and the company that they’re working for. It’s for this reason that businesses should evaluate their current customer service approach and embark on a journey to ensure that they are steering their leaders and their enterprise in the right direction. 

Our research is geared towards this journey; we’ve asked C-level executives about the five core categories our experts identified as key to a successful customer service operation.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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The Retailer’s Tech Guide to Merging Online and In-Store Customer Experience Free white papers, case studies, magazines, and eBooks

What’s Inside?

  • Meeting the Younger Consumer Where They Are
  • Comparing Multichannel with Omnichannel
  • 3 Pillars of Delivering an Omnichannel Experience for Your Customers
  • Breaking Down the Endless Aisle Concept
  • Who Can Help?

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Free Retail Magazines and Downloads from vcdynamics.tradepub.com

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Omni-Channel Customer Experience: The Unicorn of Modern CX Free white papers, case studies, magazines, and eBooks

The reason that we keep talking about it is that very few have actually achieved omni-channel delivery. Another important reason that we continue to talk about omni-channel experiences is because it’s what customers expect. They want the organizations that they choose to know them as a customer, including product and channel usage and preferences. Is the reason that we keep talking about (and striving for) omni-channel experiences because they are not obtainable? Is an omni-channel approach the unicorn of modern customer experience?

In this article, we discuss what is needed to deliver on an omni-channel experience and the barriers that keep companies from delivering on
this objective.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Deliver an End-to-End Commerce Experience Free white papers, case studies, magazines, and eBooks

Companies now have to provide superior customer experiences to be competitive. The new generation of customers can switch from one merchant to another with a click and then share their experience — positive or negative — with the rest of the world.

The key to creating memorable experiences is providing relevant and timely content that delivers the right information or inspiration at just the right time.

This guide looks at the critical role of content in commerce today, as well as key considerations for a holistic, end-to-end customer experience and advancements in content and commerce technology.

Included in this guide:

  • The role of content in commerce
  • Key considerations for a holistic, end-to-end experience
  • Next-generation commerce: Adobe + Magento

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Move Your Digital Experience Forward Free white papers, case studies, magazines, and eBooks

Mobile devices and the proliferation of other digital channels have raised the bar for consumer expectations.

Connected experiences allow consumers to jump between web, mobile apps and offline engagements, disrupting business models in the process. Your business must become customer-obsessedto engage them in more ways that are meaningful.

This guide explores the need of a digital marketing strategy + road map and provides an actionable checklist to help you prepare for the implementation.

 

Included in this guide:

  • Why you need a digital marketing strategy and road map
  • What defines a great customer experience
  • 4 considerations for your new digital experience platform

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Recreating the Salon Experience at Scale with Intelligent Digital Assistants Free white papers, case studies, magazines, and eBooks

Clairol, a part of the Coty family, specializes in hair color and care, making every consumer feel beautiful and confident by offering professional hair color results at home. With more than 1,000 combinations of hair products, Clairol wanted to cut the complexity out of the online shopping experience.

Today, every Clairol visitor can enjoy an interactive, one-to-one, digital consultation.

Results:

  • 90% of consumers who start the hair color quiz complete it
  • 42% of users click the product details page after receiving a recommendation
  • +4 minute increased session duration

 

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Free IT – Software & Development Magazines and Downloads from vcdynamics.tradepub.com

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Die HR – Der Treiber der Employee Experience auf internationaler Ebene Free white papers, case studies, magazines, and eBooks

American Express ergriff weitreichende Maßnahmen zur Globalisierung von HR-Services. Das Ziel: Eine Verbesserung der Employee Experience und somit des Engagements der Mitarbeiter durch eine positive Nutzererfahrungen.

Das Resultat:

  • HR-Services wurden globalisiert.
  • Die Employee Experience wurde bedeutend verbessert.
  • Durch ein konsistentes HR-Management über alle Regionen hinweg, konnte das Employee Engagement gestärkt werden.
  • Effiziente Prozesse ließen die HR-Produktivität um bis zu 200% steigen.

Erfahren Sie im Anwenderbericht, wie die Effizienz und die Leistungsfähigkeit der HR bei American Express gesteigert werden konnte, und welche Faktoren für eine erfolgreiche Implementierung eines Shared-Service-Delivery-Modells auf globaler Ebene sorgten.

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Free Human Resources Magazines and Downloads from vcdynamics.tradepub.com

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