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Posts Tagged Evolution

Field Service Maturity: Is the Time Right for Your Evolution? Free white papers, case studies, magazines, and eBooks

Most companies working in field service today use some form of technology in place of the manual, often paper-based, processes of the past, whether it’s basic smartphones or the most complex of the emerging field service management solutions out there.

The maturity of a company’s field service operations is dictated by many factors: company size, type of industry and clients served, complexity of workflow, value of the assets and equipment they supply and service, and their leadership.

What’s common to all field service organizations, though is that their organizational maturity—and their ability to serve as a business differentiator—corresponds directly to the effectiveness of their technology, regardless of what that technology is. The more effective it is, the better the organization can serve the larger business.

In the simplest terms, the operational maturity of a field service organization can be broken down into stages.

At the most basic, the field service team or department is a service delivery arm that purely reacts to the wider business needs. Such a team probably operates mostly in a silo and is highly function-based. At the most advanced stage of maturity, the field service organization is wholly connected across the company, applying analysis to continually improve performance, and adding value to the business through product and service innovation.

This doesn’t necessarily mean that an organization should immediately dive into new technologies to advance its field service operational maturity. First, it’s critical to understand the business improvement needed, what needs to change to achieve it, and the urgency involved. The right technology and provider can adapt and evolve along with a field service organization’s operational maturity.

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The Evolution of Radio Communications Free white papers, case studies, magazines, and eBooks

Download the eBook and discover the new MOTOTRBO Nitro platform. Nitro boosts your radio network while maintaining the fastest and most reliable means to communicate. Discover the Evolution of Radio and learn:

  • How Radio Communications were Pioneered and Transformed
  • What’s at the forefront of Radio Innovation
  • The Redefined Radio Platform: MOTOTRBO Nitro
  • Real World Examples of What Nitro Can Do

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Free Network / Communications Magazines and Downloads from vcdynamics.tradepub.com

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The Evolution of Biometrics in Telecom: Challenges and Opportunities Free white papers, case studies, magazines, and eBooks

Date:  Wednesday, August 21, 2019 
Time:  12pm ET / 9am PT
Duration:  1 Hour

Consumer personal information is available, for a price, for anyone who wants to try to hack consumer accounts. This has implications for telcos around the world as they need to both authenticate customers and prevent fraud across all of their digital and physical channels, all while providing a frictionless experience for their subscribers. Indeed, according to the most recent CFCA Survey, subscriber fraud and account takeovers- which can result in the ordering of new equipment, the addition of subscriptions and the obtaining of additional SIMs- is costing operators over $ 12 Billion per year, and growing.

So what are leading communications service providers (CSP’s) doing to combat the threat? What are the roles and limitations of current biometrics being used today? And how can omnichannel biometrics position CSP’s to prevent subscription fraud and account takeovers, without compromising the UX or increasing average handle time / agent productivity? This webinar experts from Deutsche Telekom and Nuance will discuss new research from iGR on how CSP’s are addressing these issues, as well as a real world case study from one of the largest telcos in Europe.

This webinar will review:

  • The need for frictionless authentication in all customer care channels
  • The risks involved and the potential for fraud
  • The size of the customer support process and potential size of fraud
  • How biometric solutions address the problem
  • Recent use cases where biometrics have been used in the customer support channels to address potential fraud

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Free Network / Communications Magazines and Downloads from vcdynamics.tradepub.com

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The Evolution of Utilization Review and Its Impact on Revenue Integrity Free white papers, case studies, magazines, and eBooks

Existing utilization review (UR) paradigms are no longer suitable for addressing the changing commercial payer denial landscape and the obligations placed on case managers as a result of value-based reimbursement (VBR). As this whitepaper shows, new processes and technologies that leverage artificial intelligence (AI) can simplify UR efforts and shift case manager attention to improving the quality measures upon which VBR depends.

Learning points include:

  • Using AI for reducing manual initial case stratification
  • Eliminating case referral risk
  • Refocusing staff to higher value tasks
  • Using physician advisors in the most effective way
  • Getting key information quicker and earlier in process

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Free Healthcare Magazines and Downloads from vcdynamics.tradepub.com

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The Evolution of Radio Communications Free white papers, case studies, magazines, and eBooks

Download the eBook and discover the new MOTOTRBO Nitro platform. Nitro boosts your radio network while maintaining the fastest and most reliable means to communicate. Discover the Evolution of Radio and learn:

  • How Radio Communications were Pioneered and Transformed
  • What’s at the forefront of Radio Innovation
  • The Redefined Radio Platform: MOTOTRBO Nitro
  • Real World Examples of What Nitro Can Do

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Free Network / Communications Magazines and Downloads from vcdynamics.tradepub.com

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Cyber Defense eMagazine – Evolution of Enterprise Security – November 2018 Edition Free white papers, case studies, magazines, and eBooks

With over 130 packed pages, this resource covers:

  • Sources of majority of breaches
  • Securing the IoT supply chain
  • Cloud adoption security issues
  • Privilege security for he new perimeter 
  • What recent data leaks tell us 
  • Best vulnerability scanning tools
  • And much more

Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards on the best ideas, products and services in the information technology industry. Our monthly eMagazines cover hot INFOSEC topics with some of the best advice from experts.

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Free IT – Security Magazines and Downloads from vcdynamics.tradepub.com

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