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Posts Tagged Customer

Re/Constructing the Customer Experience (online) Free white papers, case studies, magazines, and eBooks

In CMSWire’s 3rd online event of 2020, our cast of expert speakers will explore why and how a re-envisioning of Customer Experience is needed during pandemic times, and how to build the systems and practices to get you there.

Key Topics:

  • Pivoting fast and bringing your customers and their loyalty with you
  • Top Voice of the Customer strategies, tools and mechanics during the pandemic
  • Best-in-class customer growth frameworks
  • Creating cutting edge customer data infrastructure and putting customer insights at the center of your practices

Join us for this 1/2 day event on August 25th. 
 

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Transforming the Digital Customer Support Journey Free white papers, case studies, magazines, and eBooks

These digital transformations, however, are not a one-step fix, but rather a journey. This not only requires a careful reassessment of existing customer support models, but also the implementation of modern customer-centric support solutions.

But what digital solutions, or combination of solutions, are right for your organization and customer base? 

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base. By the end of this eBook you’ll have a greater understanding of: 

  • What a digital transformation entails and where you should focus your efforts 
  • Notable customer behaviours that can drive your digital support strategy 
  • The different types of support solutions available 
  • Why communities often serve as the cornerstone of most digital support strategies 
  • How to predict the ROI of digital transformation initiatives 
  • How to manage the change process when implementing new strategies

Grab your free copy today to find out how you can initiate a digital transformation that drives success, delivers on customer demands and saves you money! 

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Hyper-Personalization Using AI and Advanced Analytics for Customer Relationship Force Multipliers Free white papers, case studies, magazines, and eBooks

This free 1-hour webinar from GigaOm Research brings together experts in hyper-personalization and AI, featuring GigaOm analyst David Linthicum and special guests Duncan Doyle, Technical Marketing Manager for the Decision Manager and Process Automation Manager Platforms and Sadhana Nandakumar, Senior Solutions Architect from RedHat. The discussion will focus on customer engagement and market optimization using AI and advanced analytics.

In this 1-hour webinar, you will discover:

  • Optimized customer interactions, and what benefits they bring.
  • Open source technology that you can use today, including cloud, analytics, and AI.
  • Patterns of use that will guarantee success.
  • Important enabling technology that you should understand today.

Why Attend

Want to own your market? Want sales growth and customer satisfaction ratings to be off the charts?

In this discussion, open-source industry experts will share their secrets for leveraging technology, including AI and advanced analytics, to create personalized experiences. Or, the ability to understand users at such a deep level that they are both compelled to buy from your company, or you are able to market and sell with near-perfect customer intelligence. Moreover, the ability to dynamically adjust during customer encounters, as well as not require customers to give up personal information, means that all involved will be delighted with the experience created by emerging technology.

So, how is this done? We’ll share the secrets to leveraging the right technology for the right reasons to move you from a moderate understanding of your customers and markets, to have expert knowledge that allows you to target markets, and sell to individuals with specific desire. Come to this webinar and find out.

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Free IT – Data Management Magazines and Downloads from vcdynamics.tradepub.com

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Reimagining Customer Engagement: How to engage customers in the post COVID-19 landscape Free white papers, case studies, magazines, and eBooks

We tackle the big question: What does the acceleration of remote and digital engagement mean exactly and what opportunities does it present for the industry to reimagine its future? 

Pharma has been gradually transitioning more touchpoints and communications to digital or virtual adaptations, but COVID-19 has accelerated a more abrupt shift to remote interactions. The industry is trying to understand the long-term implications and plan for the ‘next normal’. This whitepaper consolidates real data from US physicians on their new perspectives alongside applications for optimizing engagement strategies, as well as patient engagement programs. 

What’s inside:  

  • Utilizing a channel mix that meets the new preferences of HCPs and patients  
  • Breaking through ramped up levels of digital noise
  • Maintaining face-to-face relationships
  • Responding to patients who have embraced virtual support visits  

Key stats like:  

  • Face-to-face meetings between reps and their HCP targets fell more than 50% while emails jumped 263% between January 2020 and March 2020. 
  • US physicians predict rebounding to an average of 4.81 rep interactions per week, with 55% of interaction being in person.

Utilizing this data, we’re providing the forward-looking, practical perspectives on how pharma and biotech can formulate a competitive strategy. Get your free copy of the report today and connect with one of our experts.

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Free Healthcare Magazines and Downloads from vcdynamics.tradepub.com

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4 Best Help Desk Solutions With Excellent Customer Service and Support Ratings Free white papers, case studies, magazines, and eBooks

Thankfully, in the real world, the majority of help desk software vendors have your back. Some even go the extra mile to keep their customers happy.

To find out which help desk solutions offer the best customer support, we turned to those who’d know best: the customers. We analyzed tens of thousands of help desk software reviews written by verified users, and assigned a “sentiment score” to each product based on the positive or negative sentiments they expressed.

Download this document to find out which help desk solutions scored the highest marks for customer support.

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Customer Success Story Free white papers, case studies, magazines, and eBooks

"The credibility and reliability of the Arvig team gave me confidence that this mission-critical dimension of internet to business and residential users in this building would be best served by Arvig—all at a competitive price with a potentially scalable technology as our needs and new products emerge.“ – MFSI

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Optimizing the Customer Experience: A B2B Marketer’s Guide Free white papers, case studies, magazines, and eBooks

Optimization provides an answer. By both fostering a culture of continual improvement, and by looking at the whole customer journey from acquisition and conversion, through to driving retention and loyalty, marketers can continue to improve their results.

This report provides advice for both leaders and practitioners on how to make the changes that will improve the entire customer journey and maximize lifetime revenues – and how interactive digital experiences are a key ingredient to making that happen.

Read on to discover:

  • Why optimization should cover the entire customer journey and not just the stages traditionally ‘owned’ by marketing.
  • How you can assess the performance of each of your channels to optimize for reach and acquisition.
  • Why optimizing for engagement results in a stronger marketing-generated pipeline and more conversions to opportunities.
  • A step-by-step process to get your customers to advocate on your behalf.
  • The steps you should take to build an optimization culture.

There’s no time to waste – learn how you can deliver better results!

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Building a Foundation for a Data-Driven Customer Experience Future Free white papers, case studies, magazines, and eBooks

Optimizing the customer experience means marrying the right customer experience strategies to the right customer data management technology.

With so many different technologies out there to deploy, it’s critical to focus on creating a solid customer data foundation first and foremost to maximize your current CX technology.

Read research from Gartner on the “Use Customer Data Management Technologies to Deliver Better Customer Experiences.”

This report will help you:

  • Discover the principles behind pairing customer data management with customer experience initiatives
  • Learn what a 360-degree view of the customer means for your company
  • Understand the customer data management landscape

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Free IT – Software & Development Magazines and Downloads from vcdynamics.tradepub.com

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The Evolving Customer Experience – Where People Shop & Play Free white papers, case studies, magazines, and eBooks

Even before the global pandemic, retail and entertainment venues were rethinking the customer experience. Now, new challenges and opportunities are emerging. Retailers and venue owners need to engage, entertain, and inform their guests while reminding them of what is being done to protect their safety and earn their loyalty. 

In this virtual session, our panel will discuss customer experience trends and how a global crisis can present challenges and opportunities for retailers and entertainment venues as they welcome guests back, including: 

  • Ways the customer experience was already evolving even before the COVID-19 pandemic
  • Examples of how digital experiences have been used in physical locations to provide value
  • Challenges and opportunities created by changing perceptions
  • How place-based digital solutions can be leveraged to address these challenges and help companies thrive in the future
  • Important considerations for everyone looking to enhance customer value using place-based digital experiences 

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Customer Insights: Top 5 Easy-to-Use Payroll Systems for Dummies Free white papers, case studies, magazines, and eBooks

Payroll software has a reputation for being complicated. It’s why you’ve seen all those “Payroll for Dummies” guides on the shelves of your neighborhood bookstore.

But it’s also a necessary tool for businesses, carrying out an essential function with significant financial ramifications and little margin for error. Wouldn’t it be nice if your company had an intuitive, easy-to-use payroll solution?

Thankfully, such a solution does exist. To help you find it, we analyzed thousands of Capterra user reviews to identify the five systems that scored the highest marks for their ease of use. Download this guide to uncover the results and put your business on the path to payroll prosperity.

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Free Finance Magazines and Downloads from vcdynamics.tradepub.com

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