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Posts Tagged Customer

Enabling Real-time Customer Experiences at Scale Free white papers, case studies, magazines, and eBooks

Today’s customer journey is far from being linear. It is complex and involves hundreds of touchpoints between a customer knowing about your product to when they are ready to buy. This presents unique challenges for brands who want to continuously stay relevant and create delightful customer experiences. To support the velocity and amount of information needed by real-time use cases, brands need to develop a viable production system that allows for previously unknown workloads and data flowing through the system.

This whitepaper will help you learn more about CleverTap’s scalable platform that includes: 

  • Unified Customer Data Platform for a Single Source of Truth
  • Real Time Analytics: To Drive More Impact from Data
  • Data Security and Privacy
  • Flexible User Engagement Platform
  • One-to-one Messaging with Personalization at Scale
  • Marketing Automation Powered by Machine Learning

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Delivering on the Promise of a Great Customer Journey Free white papers, case studies, magazines, and eBooks

Managing the complexities of the digital customer experience is critical for today’s businesses.

In the digital era, however, this journey often takes place online. Digital experience delivery thus is becoming a core competency for every organization that hopes to engage its customers through digital channels.

This white paper provides insights on how to achieve this goal through the use of modern digital experience platforms, which allow organizations to deliver consistent, connected, and personalized experiences across all devices and channels.

Included in this white paper:

  • Primary challenges from a customer journey perspective
  • Digital experience delivery maturity model
  • Definition of omnichannel and the terms of requirements

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The Better Work Guide to Customer Service Training Free white papers, case studies, magazines, and eBooks

Customer service matters more than ever. With a rapidly changing industry and ever-increasing customer expectations, it’s time to rethink customer service training. If companies want to figure out how to improve customer service in the workplace—and impact their bottom line—they need to build, deliver, and measure customer service training and enablement efforts like never before.

That’s why we built The Better Work Guide to Customer Service Training. Lessonly’s Better Work Method will help leaders discover how to create a customer service training program for any team. But don’t just take our word for it. We worked with numerous customer service experts, thought-leaders, and practitioners to explain why training is the foundation of good customer service. Our guide also includes best practices, customer service training ideas, and other helpful resources so teams can learn, practice, and Do Better Work. Enjoy!

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An Ultimate Guide to Customer Support in 2019 Free white papers, case studies, magazines, and eBooks

In this guide we aim to discuss the paradigm shift customer support has taken in 2019, focusing on enhancing the customer experience across your digital touchpoints and how you can invest in technologies to lessen that transactional friction.

Whether it be e-commerce, financial services, consumer tech, B2B or SaaS, your end user expects accurate, empathetic and contextual experiences in real-time – whatever device they may be on.

Here are some key highlights:

  • Primary trends and expectations influencing customer support operations today
  • How to structure support within your organization
  • Building a customer support stack
  • Your team: internal workflows, escalation management and hiring
  • How to track your success KPIs
  • Automating customer support
  • Meeting your customers on all devices
  • Examples of companies achieving high caliber customer support

 

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Discover the 6 Dimensions of Customer Journey Continuity Free white papers, case studies, magazines, and eBooks

Content is at the heart of digital transformation, supporting the customer at every touchpoint.

Model your content requirements to your company’s business objectives to optimize and prioritize your processes and technology.

This infographic gives you insights on one solution to create, translate and deliver omni-content.

Included in this infographic:

  • The path to transformation
  • Digital experience touchpoints
  • Omni-content delivery

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The 2019 State of Digital Customer Experience Free white papers, case studies, magazines, and eBooks

Success in building pleasing and durable customer relationships requires new practices and skills, new tools and most importantly, new leadership.

While most organizations still struggle to fully understand their customers, the successful ones are exhibiting astute technology investment patterns which result in the delivery of superior customer experiences.

In this fourth annual State of Digital Customer Experience report we surface the latest trends, aspirations and challenges via the insights gathered from 326 digital customer experience executives.

Included in this report:

  • Different views on the value and benefit of customer data management platforms
  • Why to be wary of vendors claiming their AI solution is a cure-all for DCX
  • DCX as an integral part of a broader digital transformation strategy

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The Ultimate Guide to Meaningful Customer Engagement Free white papers, case studies, magazines, and eBooks

Emerging technology enables marketers to reach millions of consumers at scale, yet most marketers still struggle to offer compelling, meaningful engagement experiences that lead to more revenue and ROI.

In this guide, we’ll provide actionable tips to implement a successful customer engagement strategy that creates the most value for the customer and your business including:

  • Engagement growth (+67% product click-through rate)
  • Conversion uplift: from 50% to 2X CVR growth
  • Positive ROI over a 6-week period

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2019 Exclusive Industry Trend Report | Future of Market Research: DIY Customer Insights Free white papers, case studies, magazines, and eBooks

As D2C companies continue to dominate, companies (large and small) need to constantly innovate and integrate the voice of their consumer through every step of their development and marketing process.

In this report you will learn about:

– The era of “Consumer First”

– How DIY Customer Insights is different from traditional market research 

– 5 reasons why real-time customer insights are important

Suzy is an on-demand consumer insights platform that connects companies directly to their target audience to get real-time feedback on any business decision, big or small. Powered by a panel of more than one million consumers, Suzy drives some of the biggest brands in the world to validate essential decisions, better understand their customer, increase conversions and improve growth. 

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The Customer Experience Perspective Free white papers, case studies, magazines, and eBooks

Achieving the right mix of customer experience improvements, financial outcomes and future proofing customer service is no easy feat – but leaders can reap the rewards of being able to accomplish this. 

When C-level executives were asked what the impact of achieving the right mix would be, the most selected choices were ‘being seen as a strategic business leader within the company’ (55%) and ‘having more opportunities for leading impactful initiatives within their company (50%)’. This indicates how important good customer experience can be for senior management and businesses overall; it is not merely one of a number of KPIs, but it is a strategic requirement that can steer the direction of both a C-level executive and the company that they’re working for. It’s for this reason that businesses should evaluate their current customer service approach and embark on a journey to ensure that they are steering their leaders and their enterprise in the right direction. 

Our research is geared towards this journey; we’ve asked C-level executives about the five core categories our experts identified as key to a successful customer service operation.

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How Communications Platforms Drive Customer Engagement Free white papers, case studies, magazines, and eBooks

Today’s customers value the customer experience above all else, and bad customer service costs money. Very few companies have built their communications infrastructure to drive best-in-class customer experiences. Organizations that still use traditional methods for phone, meeting, collaboration and contact center communications need to modernize how they interact with customers, through one system of engagement.

This report examines:

  • Reasons why organizations struggle to meet customer expectations
  • How a modern communications platform is vital to boost brand relevance in the digital era
  • Examples of organizations that put the customer and employee experience first
  • Recommendations for evaluating communications platform providers

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Free Retail Magazines and Downloads from vcdynamics.tradepub.com

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