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Keep Your Contact Center in North America Without Breaking the Bank Free white papers, case studies, magazines, and eBooks

A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support solutions.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Gain Control of Your Mobile Efforts with a Mobile Center of Excellence Free white papers, case studies, magazines, and eBooks

The intent of this white paper is to help you:

  • Understand how an MCOE ensures consistency, control, coordination and communication on all mobile projects across LOBs and IT.
  • Familiarize yourself with the materials needed to support your MCOE, including project timeline, tactical roadmap, and launch plan.
  • Determine the ideal org structure for your MCOE and illustrate how our Kickstart arms you with a robust plan for building a world-class MCOE.

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Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Sprint or Marathon? Going the Distance with Data Center Maintenance. Free white papers, case studies, magazines, and eBooks

Navigating the course of data center management comes with a multitude of obstacles. Most IT professionals must balance maximizing uptime, improving security, optimizing operations and meeting budget realities.

In the case of data center maintenance, what is the best route to take after initial warranty support expires? Uptime and performance must be protected, but post-warranty OEM maintenance and a hardware refresh both come with a hefty price tag.

The reality is that the data tells a story of equipment stability and longevity. The right support solution does provide more options for flexibility and control without risking equipment downtime.

In this webinar, you’ll learn how third-party maintenance offers a long-term answer to the rigid OEM-defined refresh cycle, extending the life of your equipment and freeing up your IT budget.

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Free IT – Data Management Magazines and Downloads from vcdynamics.tradepub.com

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How the cloud can create a distributed contact center and revolutionize your business (with Gant Travel) Free white papers, case studies, magazines, and eBooks

By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote collaboration, Gant Travel was able to hire agents across the United States, with the skills required to serve their high-end customers. 

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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Contact Center 2.0, The Rise of Collaborative Contact Centers Free white papers, case studies, magazines, and eBooks

Contact centers as we know them today were designed and deployed at scale in the 1960s, and the management models, governance models, and standards that defined them are still alive and well today. We call this Contact Center 1.0. Вut the foundation for customer engagement in sales, service, and support for more than 60 years is in serious need of modernization and reinvention.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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IT Priorities & Infrastructure Report: Data Center Strategies and Outlook for the Future Free white papers, case studies, magazines, and eBooks

Managing an organization’s IT infrastructure is a demanding responsibility. At all levels, IT professionals must be adaptive, strategic thinkers ready to meet current technology challenges and anticipate future demands. Service Express, a leading third-party maintenance provider of data center hardware support, surveyed more than 450 IT professionals to identify their challenges and priorities in the coming months. Our research revealed important insights, including:

  • Cybersecurity is a continuing priority for IT professionals
  • Off-premises server deployment will continue to grow
  • Disaster recovery will be the driving factor behind off-premise deployment
  • Virtualization will gradually increase over the next 5 years
  • Colocations will also see significant increases in the next 5 years

We think you will find these insights useful to your organization and specifically, your data center operations. We hope this research helps you measure the performance of your current strategies and evaluate future initiatives for your data center.

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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Maximize Contact Center Performance With Unified Communications Free white papers, case studies, magazines, and eBooks

Research from Aberdeen finds that businesses integrating communications across the entire company achieve 2.4 times greater revenue growth rate year-over-year. Unifying all internal and customer-facing departments under one common platform that combines phone, meetings, collaboration and contact center, empowers employees to innovate, respond and serve customers to deliver exceptional experiences.

Read the report to find out how unified communications helps:

  • Drive data-driven decisions with real-time insights
  • Deliver a seamless omni-channel customer experience
  • Increase agent productivity and bottom line revenue

Download the full research report to learn more.

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Free Retail Magazines and Downloads from vcdynamics.tradepub.com

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Software Asset Management for the Cloud: Consumption Management and Optimization Take Center Stage Free white papers, case studies, magazines, and eBooks

Sourcing, procurement and vendor management leaders should include cloud services within the scope of SAM to eliminate wasteful consumption and minimize noncompliance. Read the full research to learn how to include cloud services within the scope of SAM.

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Free Finance Magazines and Downloads from vcdynamics.tradepub.com

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Case study: Zeus, GKN Aerospace and McNAIR Aerospace Center Partner to Transform Aerospace Part Validation Free white papers, case studies, magazines, and eBooks

McNAIR Aerospace Center, supported by GKN Aerospace, partnered with Zeus, to replace the industry validation methods with a fiber optic sensor.

Up to this point, embedding a fiber optic sensor within an aircraft part, without compromising the optical fibers or the part’s structural integrity, had been considered unachievable in the aerospace industry.

However, through applying proprietary extrusion methods, Zeus were able to engineer a custom polymer coating which enabled McNAIR and their customer GKN Aerospace to accomplish this incredible breakthrough.

Together, Zeus and McNAIR reinvented the standard approach to composite weld validation in aerospace manufacturing. This optical fiber sensing application delivers significant benefits for the global aerospace industry:

  • Generates savings of up to $ 500,000 on aircraft part validation runs
  • Replaces existing time-consuming thermocouple weld validation
  • Increases overall QA accuracy of part analysis
  • Enables potential innovations in “smart structure” monitoring

Download the full customer story to learn how Zeus and McNAIR achieved this incredible fiber optic breakthrough and its impact for the aerospace industry.

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Free Industrial & Manufacturing Magazines and Downloads from vcdynamics.tradepub.com

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How the Cloud can Create a Distributed Contact Center and Revolutionize your Business Free white papers, case studies, magazines, and eBooks

By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote collaboration, Gant Travel was able to hire agents across the United States, with the skills required to serve their high-end customers. 

Download this on-demand webinar to learn how moving to the cloud facilitated a completely new approach to Gant Travel’s business strategy and vision.

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Free Meetings & Travel Magazines and Downloads from vcdynamics.tradepub.com

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