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The Why, How & ROI of a Brand Command Center Free white papers, case studies, magazines, and eBooks

Many brands are addressing this challenge by building dedicated Command Centers that display data-rich visualizations from multiple sources and allow team members from different departments to visually monitor activity, engage with customers and capture business insights. Command Centers provide a cohesive dashboard that illustrates performance across multiple departments and functions in real-time. They also serve as the beating heart of a brand to transform data into human relationships.

Accurate, real-time updates lead to enhanced loyalty and smarter decision-making across the board. This white paper provides an overview of the how, why and ROI of brand command centers, along with 5 ways your brand can implement a command center.

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Discover the Possibilities of AI in Your Contact Center: Practical Investments for Proven Returns Free white papers, case studies, magazines, and eBooks

Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return.

More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Gartner Report: Magic Quadrant for Contact Center as a Service Free white papers, case studies, magazines, and eBooks

Gartner performed a rigorous evaluation of 10 call center vendors for completeness of vision and ability to execute.

North America’s CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure.

This report defines the scope of today’s Contact Center as a Service market and informs technology buyers about the key elements that a CCaaS solution must have to drive value for the business, and its customers.

Included in this report:

  • Independent, third-party analysis and evaluation of the top contact center as a service vendors
  • Vendor strengths and cautions to aid in your decision-making process
  • A 12-month overview of the Contact Center as a Service market

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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How Major Cloud Contact Center Providers Measure Up Free white papers, case studies, magazines, and eBooks

Looking for an independent assessment of the leading cloud contact center vendors?

Forrester conducted 32-criterion evaluation of cloud contact center providers, identified the 11 most significant ones and researched, analyzed, and scored them.

This report helps customer service leaders select the right cloud contact center provider for their needs.

Included in this report:

  • Gartner’s evaluation of strengths and cautions for all vendors
  • Summary of the key report takeaways
  • How to make key buying decisions

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Free IT – Storage Magazines and Downloads from vcdynamics.tradepub.com

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What is Third-Party Maintenance in the Data Center? Identifying a Strategic Alternative to Traditional OEM Support Free white papers, case studies, magazines, and eBooks

As an IT professional working in the data center, you have daily operational tasks to tackle as well as larger strategic objectives. Your responsibilities include maximizing uptime, improving security, optimizing operations, and meeting your budget. As your equipment reaches post-warranty or an end-of-life stage, how do you balance these demands? 

Enter third-party maintenance. Third-Party Maintenance, or TPM, is a strategic alternative to OEM support. It allows you to continue using your hard-working equipment without loss of performance or support. Along with lowering your maintenance spend, TPM also offers you increased flexibility. You can choose the type of coverage that’s right for your server, storage and network equipment, as well as adjust your SLAs and add/delete equipment as needed at no extra cost.

In this article, you’ll learn how third-party maintenance ultimately gives you more control, both over your equipment life cycle and your IT budget.

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Free IT – Data Management Magazines and Downloads from vcdynamics.tradepub.com

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The Why, How & ROI of a Brand Command Center Free white papers, case studies, magazines, and eBooks

Many brands are addressing this challenge by building dedicated Command Centers that display data-rich visualizations from multiple sources and allow team members from different departments to visually monitor activity, engage with customers and capture business insights. Command Centers provide a cohesive dashboard that illustrates performance across multiple departments and functions in real-time. They also serve as the beating heart of a brand to transform data into human relationships.

Accurate, real-time updates lead to enhanced loyalty and smarter decision-making across the board. This white paper provides an overview of the how, why and ROI of brand command centers, along with 5 ways your brand can implement a command center.

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Free Executive & Management Magazines and Downloads from vcdynamics.tradepub.com

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Keep Your Contact Center in North America Without Breaking the Bank Free white papers, case studies, magazines, and eBooks

A quick trip down memory lane reminds us that the 1990s saw a massive rise in the practice of offshoring call centers. With the convergence of economic factors and technological advancement, it was seen as the cheap alternative for companies who required basic customer support solutions.

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Free Sales & Marketing Magazines and Downloads from vcdynamics.tradepub.com

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Gain Control of Your Mobile Efforts with a Mobile Center of Excellence Free white papers, case studies, magazines, and eBooks

The intent of this white paper is to help you:

  • Understand how an MCOE ensures consistency, control, coordination and communication on all mobile projects across LOBs and IT.
  • Familiarize yourself with the materials needed to support your MCOE, including project timeline, tactical roadmap, and launch plan.
  • Determine the ideal org structure for your MCOE and illustrate how our Kickstart arms you with a robust plan for building a world-class MCOE.

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Sprint or Marathon? Going the Distance with Data Center Maintenance. Free white papers, case studies, magazines, and eBooks

Navigating the course of data center management comes with a multitude of obstacles. Most IT professionals must balance maximizing uptime, improving security, optimizing operations and meeting budget realities.

In the case of data center maintenance, what is the best route to take after initial warranty support expires? Uptime and performance must be protected, but post-warranty OEM maintenance and a hardware refresh both come with a hefty price tag.

The reality is that the data tells a story of equipment stability and longevity. The right support solution does provide more options for flexibility and control without risking equipment downtime.

In this webinar, you’ll learn how third-party maintenance offers a long-term answer to the rigid OEM-defined refresh cycle, extending the life of your equipment and freeing up your IT budget.

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Free IT – Data Management Magazines and Downloads from vcdynamics.tradepub.com

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How the cloud can create a distributed contact center and revolutionize your business (with Gant Travel) Free white papers, case studies, magazines, and eBooks

By enabling a virtual workforce outside of headquarters in Bloomington Indiana, through quality communications and remote collaboration, Gant Travel was able to hire agents across the United States, with the skills required to serve their high-end customers. 

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Free Information Technology Magazines and Downloads from vcdynamics.tradepub.com

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