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Archive for category Retail White Papers

Cross-Border Ecommerce: Your Guide to Winning Shoppers in New Markets Free white papers, case studies, magazines, and eBooks

Today’s online shoppers care more about a fast, easy, and reliable shopping experience than they do about geographical borders. In fact, the cross-border ecommerce industry is estimated to hit a value of one trillion USD by 2020. Is your business set up to maximize revenue from global audience?

Read this guide to start building the foundation of a successful international market entry.

Download this guide and learn how to:

  • Evaluate which foreign markets are right for your business
  • Define a successful channel strategy
  • Navigate cross-cultural product advertising
  • Localize your product feed for ecommerce success

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Strong Customer Authentication (SCA): The Complete Downloadable Guide Free white papers, case studies, magazines, and eBooks

The complete guide to SCA

Strong Customer Authentication (SCA) came into effect on the 14 September, and businesses taking payments in Europe now face 1 in 5 payments being lost.

How can you fully understand and prepare your business for SCA without taking the dreaded conversion hit? Start with our complete guide, which includes:

  • An introduction to Strong Customer Authentication
  • Preparing for and implementing SCA
  • SCA exemptions and out of scope transactions
  • GoCardless and SCA

Fill in your details below and download your copy.

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Security vs. Convenience in the Payment Experience: What Matters Most to Online Shoppers? Free white papers, case studies, magazines, and eBooks

Strong Customer Authentication (SCA) is a European-wide requirement that will took effect on 14 September 2019, as part of PSD2. For many online businesses, this will require implementing specific additional security measures during online purchases.

But to what extent will consumers embrace these changes or reject them in the form of abandoning a transaction? In short, what matters the most to customers, security or convenience?

We surveyed 4,000 customers across the UK, France, Germany and Spain about their attitudes to security and convenience when shopping online.

Download the full survey results and get answers to:

  • Do shoppers prioritise security or convenience?
  • Would they shop less at brands that have complex security processes?
  • How do they feel about certain methods of authorisation?
  • Have they ever abandoned purchases with lengthy security procedures before?

Fill in your details below to download your free copy.

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The DNA of an Experience Free white papers, case studies, magazines, and eBooks

Experiences weave throughout your entire company and can be improved with video, personalization, and design led thinking. With 74% of businesses and 81% of consumers saying they will pay more for a good experience it can be crucial for your success as a business. 

We live an experience age. In this book we will talk about

  1. Deconstructing experiences
  2. Experiences in a digital world
  3. The thought process of a customer
  4. Navigating time through experience
  5. The quest for simplicity
  6. Trust and customer satisfaction
  7. Experience and tech
  8. How to create a positive experience

Once you understand what creates an experience and how to create one you will be able start the foundation to success. 

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Embrace Digital Experiences. Drive CPG Growth. Free white papers, case studies, magazines, and eBooks

Consumer expectations have changed dramatically. The customer journey has collapsed, digital sales have expanded and micro influencers have become increasingly important. The rise of digital-native disruptors will require incumbents to act fast and be agile to compete more effectively. As consumers seek greater convenience, brands must learn how to capitalize on new channels and business models and adopt strategies that create meaningful value.

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Unpacking Black Friday Free white papers, case studies, magazines, and eBooks

Every year, Black Friday & Cyber Monday present online retailers with a huge digital challenge to proactively manage and exceed customer expectations. 

We’re excited to share our research on customer experience expectations and frustrations, and pair it with actual data points from last year’s Black Friday sales – all with the mission to empower companies to deliver excellence online this year.

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Distribution Channel Package (DCP) — Downstream Connectivity Management Free white papers, case studies, magazines, and eBooks

Aeris DCP creates an organized and secure connectivity management environment, resulting in optimized distribution channels, ease of scalability, and reduction of operational costs for OEMs.

  • Distribution billing and support
  • Segment connectivity (wholesale/retail billing for lower tiers)
  • Automated, fully customizable reports (for each account level)

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Executive ERP Evaluation and Investment Roadmap Developed for the Modern Retailer Free white papers, case studies, magazines, and eBooks

How will this guide help you to successfully select a software solution for your retail business? First, it will help guide you toward the reason and value for making a change; second, it will align your organization on the specific benefits of a new software solution across all of your operations. 

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Five Pillars to Unlimited Retail Growth Free white papers, case studies, magazines, and eBooks

This ebook offers clear direction to help retailers and brand manufacturers implement the five steps to customer-centric success, using real-world examples backed by industry research and statistics.
 

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Digital Transformation Drives for Merchant Innovation — 2019 Ovum Report Free white papers, case studies, magazines, and eBooks

Changing customer expectations, ever-increasing payment options and the emergence of new competitors challenge merchants in all sectors to transform or fall behind.

In this report, experts from ACI and Ovum leverage global research to show how merchants can go beyond technology to create an enterprise-wide culture of innovation. You can:

  • Benchmark your organization on the Culture of Innovation Index
  • Discover the seven common characteristics of today’s payments experience trailblazers
  • Explore the innovation gap and the risks associated with falling behind
  • See how new payment options, including mobile and voice, will provide a major competitive advantage for merchants

Plus, we’ll give you concrete actions you can take today to advance your organization’s position on the Culture of Innovation Index.

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