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Archive for category Retail White Papers

Growing Nationwide Retailer Gains Reliable Capacity at Market-Driven Pricing and a Super-Charged Bottom Line Free white papers, case studies, magazines, and eBooks

A nationwide electronics and appliance retailer was experiencing supply chain growing pains in channeling product for its online and brick-and-mortar stores. It was critical to meet on-time delivery needs from its West Coast distribution center to more than 20 company and vendor destinations nationwide and cross-border Mexico. To add to the complexity, the loads were comprised of high-value product, making security a serious priority. In order to get the capacity needed to meet deliverables, the retailer knew it needed to form strategic relationships with a core group of reliable carriers it could rely on to deliver its product securely, and on time, as promised.

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Security vs. Convenience in the Payment Experience: What Matters Most to Online Shoppers? Free white papers, case studies, magazines, and eBooks

Strong Customer Authentication (SCA) is a European-wide requirement that will take effect on 14 September 2019, as part of PSD2. For many online businesses, this will require implementing specific additional security measures during online purchases.

But to what extent will consumers embrace these changes or reject them in the form of abandoning a transaction? In short, what matters the most to customers, security or convenience?

We surveyed 4,000 customers across the UK, France, Germany and Spain about their attitudes to security and convenience when shopping online.

Download the full survey results and get answers to:

  • Do shoppers prioritise security or convenience?
  • Would they shop less at brands that have complex security processes?
  • How do they feel about certain methods of authorisation?
  • Have they ever abandoned purchases with lengthy security procedures before?

Fill in your details below to download your free copy.

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Ingenuity in the Global eCommerce Community Detailed Findings – How To Compete and Not Get Beat in the Digital Retail Marketplace Free white papers, case studies, magazines, and eBooks

Inspired by their success, brand marketers are rethinking go-to-market strategies to better integrate digital advertising with personalized shopper engagement and more effective conversion programs.

This data report highlights perspectives from a survey of nearly 200 brand marketers, wherein well over 50 percent believe that large eCommerce communities are revolutionizing and reinventing the global retail marketplace, and also forcing them to rethink every aspect of how they go to market. In a telling self-assessment, 60 percent report that they need to embrace a more cohesive, integrated, multi-channel digital retail strategy to improve their own eCommerce business.

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Ingenuity In The Global eCommerce Community – How To Compete and Not Get Beat in the Digital Retail Marketplace Free white papers, case studies, magazines, and eBooks

This strategic brief explores how the massive scale, data quality and customization capability of online marketplaces are bringing new levels of customer insight, enriched experiences and added value to brands.

Contained within this research are key insights from brand leaders from notable brands, including Bosch, Brooks Sports, Casio, Electrolux, Fruit of the Loom/Spalding, LEGO, Lenovo, PERRIN PARIS, PUMA and Serta Simmons Bedding, who shared their trials and triumphs in the age of retail transformation and evolution.

This is the first of two reports that will be released as part of a larger thought leadership program led by the CMO Council’s Digital Marketing Performance Center to help brand marketers assess the level of visibility and insight they have throughout the customer buying journey and along the digital path to purchase.

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5 Expectations Your Shoppers Have (and How to Deliver) Free white papers, case studies, magazines, and eBooks

Today’s shoppers are demanding like never before. They bounce between channels, online and offline, looking for authentic engagement, not only with brands, but with other customers. When shoppers place more trust in their peers than in brands, and are moving at the speed of light, it’s easy to get left behind by their sky-high expectations.

Bazaarvoice Network has brought together the data from consumers and retail brands which is key understanding what today’s shopper wants and to meet them where they are, on any channel. The result? A detailed view of what shoppers are demanding, and how marketers are succeeding in meeting those expectations.

In this presentation, you’ll learn:

  • Key findings from the latest Shopper Experience Index
  • Where to allocate resources to better meet and exceed customer expectations
  • Examples of how the world’s largest brands leverage these findings to increase shopper satisfaction and conversion

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3 Competitive Pressures Driving Digital Commerce Strategy Free white papers, case studies, magazines, and eBooks

This guide provides fundamentals that can help businesses compete in any environment and highlights the considerations you’ll need to position your business to compete.

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Trending Now – Self-Service Restaurant Kiosks Free white papers, case studies, magazines, and eBooks

The #1 predictor for restaurant success:  Customer Satisfaction!

Today’s customers demand convenience on their terms.  Per The Data Point, 74% of people will likely switch brands if the ordering process is too difficult.  In the restaurant industry it’s imperative that the ordering process be easy, accurate, and intuitive. What better way to provide this for your customers than with a Self-Ordering kiosk?  With a high ROI, restaurants can see a 10- 30% increase in ticket orders, stronger customer retention rates, and positive effects on profits.

In this eBook, you will learn:

  • How Self-Ordering kiosks work.
  • How they improve the customer ordering experience.
  • The dramatic benefits for restaurants (increased retention rates & profits).

The power of the customer has never been more prevalent.  Happy customers are repeat customers. Repeat customers are loyal customers. Loyal customers become advocates.

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Revel vs. Square – Compare Top Retail Software Systems Free white papers, case studies, magazines, and eBooks

Software Advice Versus helps you narrow down the field, so you can choose the best Retail platform for your needs. We’ll compare multiple variables that go into your decision making process when comparing Revel vs. Square.

Discover how Revel vs. Square compare with regards to:

Pricing
Applicants
Ease of Use
Support

Download your white paper today to learn which system is right for you!

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Retail: Communications Buying Guide Free white papers, case studies, magazines, and eBooks

Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer and employee interactions, efficiency and safety both in stores and warehouses – but which business radio model is right for your specific priorities and needs?

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Reimagining Retail: New Ways to Create Exceptional Customer Experiences Free white papers, case studies, magazines, and eBooks

Retailers deal with this challenge every day as they try to deliver an experience their customers expect. Successful retailers are using new approaches and technology to improve their ability to communicate as part of delivering a differentiated brand experience. In this webinar, join featured speakers Sucharita Kodali, Vice President & Principal Analyst at Forrester Research, Inc., and Ravi Kurumety, CIO of Lenox Corporation, to get the latest insights into what successful retailers are doing and learn how Ravi is reinventing the brand experience at Lenox.

Featured Speakers:

Sucharita Kodali

VP, Principal Analyst, Forrester Research

Ravi Kurumety

CIO and VP of Customer Service, Lenox Corporation

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